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The Secret to Uncovering Great Insight

December 3, 2013

The 1968 classic film Powers of Ten directed by Charles and Ray Eames depicts the relative scale of the Universe in factors of ten. Every ten seconds we view the starting point from ten times farther out until the galaxy appears as a speck of light, following this, the camera moves inward, with ten times more magnification every ten seconds. Not only is the cinematography beautiful and technically brilliant, the film offers valuable insight that can be applied to all aspects of our life and society.

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How is this film relevant you ask?

As Tim Brown notes, “it is a wonderful reminder of one of the most important principles in design – reframing the question.” In the digital age, the need for marketers to be creative is more important than ever. We live in an era where consumers are constantly bombarded by advertising messages and marketers from every direction are vying for consumers’ attention. To exacerbate the issue, our attention span has been reduced to a mere 9 seconds. Given this cultural landscape, in order to attract the attention of consumers, you must be doing something different as a marketer, something unique that sets you apart from your competitors. This requires a high degree of creativity. According to the principles of “Design Thinking” by Tim Brown, creativity needs to be stimulated. Creativity does not happen in a vacuum; rather, creativity is born from a process, which involves reframing the issue at hand in several different ways. The film reaffirms this ideology. As Tim Brown eloquently notes in response to the film:  “Often the quickest route to new insight is to take a step back and look at the problem from a broader context, or to take a step closer and look at it in more detail.” If you want a creative solution to an issue, this requires readjusting your perspective by either taking a step back and seeing the bigger picture or zooming in and understanding the obscure details. For example, as big data continues to transform the digital marketing landscape, marketers need to be able to zoom in and out, digging deep in to the data to extract meaning from it, and taking a step back to see how the data fits into the bigger picture.

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The film also has implications for what creates a World Wide Rave. According to David Meerman Scott, there are triggers that stimulate people to share:

  • Nobody cares about your products (except you): People ultimately care about themselves and their problems. When it comes to marketing your brand, think beyond the product. Noone else really cares about your product so you have to create something that offers value to the consumer. Value can take the form of entertainment, education or information. Whatever it is, give consumers a reason to care.
  • No coercion required: People rather be “pulled” than “pushed”. Being assertive in your approach to selling your brand will only chase people away, draw people in by offering inherently valuable content.
  • Lose control: The information you create online must be free. This means, relinquishing all control and letting nature run its course.
  • Put down roots: If you want your ideas to spread in the digital world, you need to be rooted in the digital world. You need to have an active presence where you want your ideas to circulate.
  • Create triggers that encourage people to share: Shareable content is content that is interesting, valuable or entertaining. You have to give people reason to share what you have published.
  • Point the world to your virtual doorstep: If you are creative and create culturally relevant, entertaining, valuable or interesting content, an online rave is bound to ensue.

According to David Meerman Scott, “you need to know that success requires a far different approach than what you’re likely doing now. Many of the easy techniques for triggering a World Wive Rave are the exact opposite of what you’ve learned on the job or have been taught in school”. The insight presented in the Powers of Ten reinforces this view. In order to create a World Wide Rave, marketers should go against the grain and embrace “thinking outside the box”. Marketers do not need to adhere to the norms and status quo. To stand out in the crowd, you don’t need to mimic your competitors; you should be doing something entirely different to get people talking. Moreover, to excel in the midst of tough competition, there is great value in embracing an alternate perspective and zooming in to really understand the psyche of consumers. Contrary to popular belief, marketers should think like consumers. In addition to focusing on detail, marketers should also take a step back to understand how everything fits into place. Effective marketers don’t focus purely on the product itself; effective marketers understand how their products fit into the bigger picture. I believe great marketing involves selling a lifestyle and emotions rather than just a product in isolation. Consider Harley Davidson for example. They have an extremely loyal customer base, so much so that people tattoo the brand’s logo onto their bodies. The major reason for their success is the way in which they have built an entire community, culture and lifestyle around their brand. Through their Harley Davidson merchandise, online communities, and clubs, Harley Davidson has built a strong culture and community for its consumers. For many, owning a Harley-Davidson motorcycle is the fulfillment of a lifelong dream. It enables them to own a piece of history and grants them access to belonging to an elite click. Harley-Davidson is not just a motorcycle; it is a way of life.

The underlying message of this film can also be applied to my life as a student. As a Masters student of Marketing, part time Intern and freelance photographer, I often feel overwhelmed by stress because I place too much pressure on myself to pursue perfection in all aspects of my life. However, as Sheryl Sandberg notes: “done is better than perfect”. My preoccupation with perfection, whether it be crafting the perfect sentence or making sure my powerpoint looks flawless, ultimately undermines my efficiency and predisposes me to feel unnecessary stress. As David Burns eloquently said: “the pursuit of perfection is arguably the surest way to undermine happiness and productivity”. I tend to focus on and fret over trivial details that in the big scheme of things, don’t matter too much. It is useful to apply the lessons learnt in the film, there is great value in taking a step back once in a while. For example, in a year’s time, my GPA will be irrelevant, and most probably forgotten. Achieving good grades is undoubtedly important but ultimately, education is not defined by good grades – it’s about learning, proactive thinking and questioning.

Thus, the film provides a valuable framework for thinking that can be aptly applied to all aspects of our life and society. Whether it be marketing or our personal life, it is important to remember that everything is relative and there are many ways to frame an issue. Moreover, it is important that we adjust our perspective from time to time; lets take a step back to understand the bigger picture and take a step forward to understand those obscure details that are often overlooked

Digital Marketing

What’s your Story?

October 20, 2013

The most successful brands are born from a compelling story.

One of my favorite TED Talks of all time is by Simon Sinek on “How great leaders inspire action”. During his talk, he sheds light on a very interesting, yet often overlooked insight: “People Don’t Buy What You Do, They Buy Why You Do It”.

Simon Sinek posits that inspirational leadership and successful brands start with the golden circle.

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Contrary to popular belief, companies should start by asking the question “Why?” (their story and core beliefs) instead of “What?” (their product or service). Indeed, if companies start with the “Why” and focus on their story first, they will win over the hearts of consumers.

Planet Smoothie is a great example of a company who identified it’s “why” from the get-go and whose success is largely contingent upon their desire to share their story.

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The Why?

Planet Smoothie was born in 1995 in Atlanta. The founder created Planet smoothie with the mission to revolutionize andchange the way the planet eats” with smoothies, supplements, snacks and smiles

The How and What?

With the desire to live out their story, everything that Planet Smoothie does is ultimately informed and driven by their “why”. In order to achieve its mission of changing the way the planet eats, Planet Smoothie adopts the following measures:

By using natural and performance based ingredients that taste great
As Planet Smoothie endeavors to help people take a step in the right direction by bringing more natural, whole foods to our smoothies, they ensure they use the healthiest ingredients. Their LeanLeaf sweetener and yogurt are not just good – but good for you too. 

Motivating and educating customers
In this day and age, people of every age are facing unique health challenges and seeking simple solutions. Planet Smoothie is committed to being a lifestyle partner for healthy living by motivating, educating and providing customers with nutritional knowledge.

Creating health supplements and snacks
Planet Smoothie has created supplements and healthy snacks to assist consumers to lead a healthy life.

Thus, Planet Smoothie’s desire to live out their story of transformation ultimately determines the way in which the company conducts business and informs what they do, and how they do it.

The Magic of Storytelling

With reference to the case of Planet Smoothie, we have already established that storytelling plays an essential role in effective branding, but why exactly is this so? 

Storytelling provides meaning to consumers and gives them something to believe in. Planet Smoothie’s mission to “change the way the planet eats” is compelling and empowering; consumers are drawn to this mission not only because they want to be healthy, beyond that, the statement touches consumers on a psychological level. Our innate human desire is to feel a sense of importance. We feel a sense of importance when we believe we are contributing to society and we experience meaning when we live beyond ourselves. As such, Planet Smoothies’ mission speaks to consumers’ psychological desire. Consumers want to be a part of this tribe that is revolutionizing the way society eats; not only do consumers themselves benefit from it, they are also supporting the cause which benefits others too.

Moreover, a compelling story presents consumers with the opportunity to connect with the brand on an emotional level. Why are emotions central to marketing? According to a study on emotional buying published by the University of Florida, when it comes to purchasing, people are more heavily influenced by their emotions than logic.

Thus, when it comes to your brand, don’t focus solely on your product or service (what). Ask yourself, “what story do I have to tell?” and never lose sight of why your brand is here in the first place.

Digital Marketing

Kraft gets Krafty with Smartphone App

September 29, 2013

Our lives are becoming increasingly digital. With mobile now accounting for approximately 10% of our media consumption, our phones are occupying a more central role in our lives. In response to the steady rise of mobile usage, marketers are allocating more of their marketing budgets to mobile.

Whilst it is certainly true that mobile is a marketing gold mine, many marketers fall into the trap of assuming that mobile marketing is limited to display ads and text messaging ads.  This is simply not the case. I personally find display ads and text messaging ads to be intrusive, disruptive and uninteresting. The moment I see an unwanted text from a brand, I automatically switch off and lose interest. What many marketers have yet to realize is that the true potential of mobile marketing lies in apps, not ads.

The beauty of branded apps lies in the fact that consumers don’t perceive them to be advertising. People use apps for a variety of reasons – for entertainment, functional, or social purposes. Whatever the reason is, one thing remains certain – apps add value to consumers’ lives. Understanding this is key. Brands should ask themselves “How can we add value to our consumer’s life?” rather than “How can we shove a branded message in front of our consumers face?”

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Kraft is a brand that got it right. In 2008, Kraft launched its iFood Assistant app. According to Ed Kaczmarek, Director of Innovation at Kraft, “People’s lives are becoming increasingly complex and they’re looking for relevant content and solutions to make their lives easier.” Indeed, the iFood Assistant app is useful and makes customers’ lives easier.

The app allows users to browse recipes by category or occasion, stores their favorite recipes in a recipe box, displays how-to videos and offers a built-in shopping list. Since its launch in 2008, the app has reached the 2nd spot in iTunes’ lifestyle section and has since been included in iTunes’ list of top 100 paid apps. The reason for its success? The app is useful to its target market. By offering a variety of useful services and functions to the user, they are providing users with reasons to use the app, thus enhancing long-term engagement with the Kraft brand.

Not only is the app functional and useful, it is also user friendly. The app is organized and easy for users to navigate. Users can browse recipes according to the meal eg. breakfast, lunch or dinner etc. Additionally, if the user has a specific recipe in mind they want to learn, they can use the built in search engine to directly find what they are looking for. In terms of aesthetics, the app is soothing to the eye. The app uses a dark brown wooden background that is calming and pleasant. Moreover, each recipe available in the app is accompanied by an enticing photograph of the dish.

Kraft is a brand that truly understands what mobile marketing is all about. The success of the iFood assistant app has taught us that apps should provide value to the consumer, because ultimately value will drive brand engagement and loyalty. Lastly, you should always look for the “sweet spot” of what your brand can offer consumers. 

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Digital Marketing Reflections

If you can Dream It, you can Do It.

September 22, 2013

Effective storytelling touches hearts, fascinates and moves audiences. In the context of marketing, storytelling plays a critical role in the art of branding. A compelling brand story holds the power to emotionally engage consumers; creating a meaningful connection and resulting in unwavering brand loyalty.

In my opinion, no discussion of storytelling and branding is complete without mention of the Walt Disney Company.

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The Walt Disney Company is the master of storytelling. The company was founded upon a story so powerful that it continues to drive what they do and underlies why they do it

As a child, Walt Disney loved sketching cartoons. When he returned from serving as a Red Cross volunteer in World War I, he decided to dedicate his life to making cartoon motion pictures. With his heart set on pursuing his dream, in 1920 at the age of 19, he started his own company drawing cartoons of the creatures from his childhood. However, his journey to pursue his dreams was fraught with challenges. Upon starting his own company, Disney never had quite enough to eat, struggled to pay rent and was subsequently forced to live with friends. He enjoyed short-lived success when he created the short animation ‘Oswald the Rabbit’ however, in 1928, some of his cartoonists left taking Oswald with them. Disney was shattered. He returned to having nowhere to live and little money for food. Despite the obstacles and challenges Disney faced, he continued to persist and persevere. Nine decades later, Disney is one of the world’s leading producers and providers of entertainment and information. With a portfolio of brands, Disney continues to be the leader of creative, innovative and profitable entertainment experiences and products globally.

The Disney brand story engages and emotionally connects with consumers worldwide because Walt Disney’s life itself was a living testament to the brand’s values and essence. His story of hardship, struggle and his eventual success in fulfiling his childhood dream adds to the brand story’s authenticity and magic. Walt Disney was able to live his ‘magic kingdom’ throughout his entire life. His legacy and life story continues to inspire consumers with the audacity to pursue their dreams.

Moreover, the Disney Brand story engages and connects with consumers because the company communicates a consistent set of core values across all of its operations. Disney’s theme parks, hotels, restaurants, TV entertainment and retail stores are all unified under the vision and mission to deliver happiness and magical experiences.

However, no brand is perfect and Disney is no exception. As children are their primary target audience, the brand is constantly under surveillance. The recent provocative and reckless behavior of former Disney star Miley Cyrus has undermined the credibility, trustworthiness and “innocence” of the brand, causing many parents to question whether Disney stars are good role models for their children. Indeed, as the Disney brand name is synonymous with innocence and childhood, it is under constant scrutiny and it is compelled to uphold a flawless reputation; any slip-up or controversy can be particularly detrimental to the brand.

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For more than nine decades, the Walt Disney Company has been at the forefront of family entertainment. From humble beginnings as a cartoon studio in the 1920s to a leading global corporation, the story behind the Walt Disney Company is engaging, compelling and above all – inspiring.

Walt Disney once said: “All our dreams can come true, if we have the courage to pursue them.” Indeed, the success of the Walt Disney brand proves that all your dreams can come true, if only you have the courage to pursue them. 

http://youtu.be/KrkX4ZxnLbM